Customer-First Automotive Service Advisor

FIAT of Indianapolis; Indianapolis, Northern (IN, KY); Hybrid; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Discounts on products/services/vehicle

Growth Opportunities

Job summary

Napleton Italian Imports in Indianapolis is seeking a Service Advisor to join the Ed Napleton Automotive Group. You will be the liaison between customers and technicians, presenting repair recommendations and ensuring top-notch service.

You will write repair orders with transparent cost and time estimates, provide timely communication, and coordinate with technicians to ensure timely completion. The role uses advanced Fixed Operations technology, with strong growth potential and incentive-based

Qualifications

• Exceptional customer service skills required.
• Tech-savvy and able to learn and utilize new technology.

Responsibilities

• Meet and address all vehicle maintenance needs with customers.
• Write repair orders with full transparency of cost and time estimates.
• Provide timely and clear communication, keeping customers updated throughout the process.
• Coordinate with Technicians and Parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and colleagues.
• Utilize cutting-edge Fixed Operations Technology.

Skills

Customer service

Tech Savvy

Automotive service advisory

Communication

Job description

Napleton Italian Imports in Indianapolis is seeking a Service Advisor to join the Ed Napleton Automotive Group. You will be the liaison between customers and technicians, presenting repair recommendations and ensuring top-notch service.

You will write repair orders with transparent cost and time estimates, provide timely communication, and coordinate with technicians to ensure timely completion. The role uses advanced Fixed Operations technology, with strong growth potential and incentive-based