Customer-First Sales Support & Logistics Coordinator

Parkland; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Parkland is seeking a Sales Support Coordinator in Miami to serve as the first line of responsiveness for customer inquiries and issues, ensuring excellent service and high satisfaction. You will manage orders, coordinate with dispatch and sales teams, and learn product lines to guide customers to solutions.

Requirements include 2+ years in sales support or related fields, strong communication, and an Associate degree or higher. A collaborative, detail-focused mindset is essential for success.

Qualifications

• 2+ years experience in sales support, customer service, or logistics.
• Experience in fuel, lubricant, or distribution industry is a plus.
• Strong written and verbal communication.
• Ability to learn CRM/ERP systems, MDM software, and customer portals.
• Excellent time-management and multi-tasking skills.

Responsibilities

• Process & Track Orders: accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
• Inventory & Backorders: own the backorder process and communicate updates to the sales team and customers; dispatch team collaboration to resolve delivery issues.
• Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
• Lead & Quote Management: respond to new incoming leads and provide accurate price quotes.
• Digital Inbox Management: monitor and respond to customer portal inbox in a timely manner.
• Product Knowledge: learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions.
• New Customer Set-Up: coordinate with the MDM team to set up new customer profiles and delivery locations accurately.
• Credit Coordination: partner with the credit department to expedite the account opening process for new clients.

Skills

Communication

Problem Solving

Organization

Technical Aptitude

Education

Associate degree or higher in business or related field

Tools

CRM/ERP systems

MDM software

Customer portals

Job description

Parkland is seeking a Sales Support Coordinator in Miami to serve as the first line of responsiveness for customer inquiries and issues, ensuring excellent service and high satisfaction. You will manage orders, coordinate with dispatch and sales teams, and learn product lines to guide customers to solutions.

Requirements include 2+ years in sales support or related fields, strong communication, and an Associate degree or higher. A collaborative, detail-focused mindset is essential for success.