Customer Service Leader - Fashion Retail

Orlando Bathing Suit, LLC; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Associate benefits

Job summary

Everything But Water in Boca Raton is seeking a Key Holder to partner with Store Management and deliver exceptional customer service while upholding brand standards.

You'll work closely with managers to ensure shift coverage, supervise Sales Associates, and train staff on the company's selling model. The role requires 2–4 years in retail, 1 year in supervision, and flexibility for nights, weekends and holidays.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical requirements include standing/walking 8 hours, climbing a ladder, lifting 15 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speaking, reading, writing).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Retail sales

Supervisory experience

Customer engagement

Interpersonal skills

Communication skills

English fluency

Job description

Everything But Water in Boca Raton is seeking a Key Holder to partner with Store Management and deliver exceptional customer service while upholding brand standards.

You'll work closely with managers to ensure shift coverage, supervise Sales Associates, and train staff on the company's selling model. The role requires 2–4 years in retail, 1 year in supervision, and flexibility for nights, weekends and holidays.