Customer-First Retail Sales Associate

Citi Trends; Lumberton (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Citi Trends in Lumberton, NC is seeking a Store Sales Associate to deliver excellent customer service and develop knowledge of merchandise. You will greet customers, ring sales, and help maintain a tidy sales floor while following store policies and loss prevention guidelines.

The role requires a friendly, reliable team member who can work a flexible schedule, including nights and weekends, stand for long periods, and communicate clearly with shoppers and teammates.

Qualifications

• Deliver excellent customer service and knowledge of merchandise.
• Proactive, vigilant, with integrity and effective communication.
• Able to work in a dynamic retail setting.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, thanking customers for shopping and inviting them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

Citi Trends in Lumberton, NC is seeking a Store Sales Associate to deliver excellent customer service and develop knowledge of merchandise. You will greet customers, ring sales, and help maintain a tidy sales floor while following store policies and loss prevention guidelines.

The role requires a friendly, reliable team member who can work a flexible schedule, including nights and weekends, stand for long periods, and communicate clearly with shoppers and teammates.