Customer-Focused Retail Sales Associate

Citi Trends; Fayetteville (NC); On-site; USD 26,000 - 32,000; Full time

Job summary

Citi Trends in Fayetteville, NC is seeking a Store Sales Associate to deliver excellent customer service and build product knowledge. This role emphasizes proactive shopper engagement, policy adherence, and a professional appearance within a dynamic retail team.

You will support store operations, assist with stock and merchandising, process transactions, and help maintain a clean, organized sales floor while following loss-prevention guidelines.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages).

Responsibilities

• Processes freight and assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise and handles transactions accurately.
• Handles cash, checks and cards per policy.
• Obtains management approval for returns and voids.
• Maintains store upkeep and housekeeping duties.
• Provides customer service and explains exchange/refund policies.
• Supports loss prevention and reports theft or dishonesty.

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

Citi Trends in Fayetteville, NC is seeking a Store Sales Associate to deliver excellent customer service and build product knowledge. This role emphasizes proactive shopper engagement, policy adherence, and a professional appearance within a dynamic retail team.

You will support store operations, assist with stock and merchandising, process transactions, and help maintain a clean, organized sales floor while following loss-prevention guidelines.