Customer-First Retail Assistant Store Manager

E&H Hardware Group, LLC; Bedford (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Generous employee discount

Logo-branded uniforms and outerwear

Job summary

E&H Ace Hardware in Bedford, NH is seeking an Assistant Store Manager to support daily operations, coach the team, and drive sales on the sales floor.

You will work closely with the Store Manager to create a welcoming, productive retail space, handle merchandising, open/close shifts, and ensure excellent customer service. This full-time role offers growth opportunities within a family-owned company.

Qualifications

• High school diploma or equivalent.
• 1+ years of retail leadership or supervisory experience preferred.
• Strong communication, organizational, and multitasking skills.
• Proficiency with basic computer applications (Microsoft Office, Teams, etc.).
• Ability to lift up to 50 lbs and stand for extended periods.
• Availability to work a flexible schedule including weekends and evenings.

Responsibilities

• Coach and train team members using E&H’s Customer First Sales Culture.
• Lead by example in providing helpful, solution-based service to every customer.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure promotional signage and seasonal displays are accurate and complete.
• Help customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock-level monitoring.
• Oversee the accurate receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor, stock room, and outdoor areas.
• Participate in store resets and reorganizations.
• Address and resolve customer or employee concerns professionally and promptly.
• Foster a safe and secure store environment and take proactive steps to prevent theft and accidents.
• Operate store systems including POS and ACENET with confidence.
• Be flexible and available to work evenings, weekends, and holidays as needed.

Skills

Communication

Organizational skills

Multitasking

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

ACENET

POS systems

Job description

E&H Ace Hardware in Bedford, NH is seeking an Assistant Store Manager to support daily operations, coach the team, and drive sales on the sales floor.

You will work closely with the Store Manager to create a welcoming, productive retail space, handle merchandising, open/close shifts, and ensure excellent customer service. This full-time role offers growth opportunities within a family-owned company.