Retail Assistant Manager: Lead & Elevate Customer Experience

E&H Ace Hardware; Richmond Heights (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Logo-branded uniforms and outerwear

Job summary

E&H Ace Hardware in Richmond Heights, OH is hiring a Retail Assistant Store Manager to support daily store operations and drive sales. You will coach staff, manage merchandising, and ensure a smooth, welcoming customer experience on the sales floor.

The role partners with the Store Manager to lead teams, handle inventories, and maintain clean, organized spaces while meeting goals and upholding E&H’s Customer First Sales Culture.

Qualifications

• High school diploma or equivalent required.
• 1+ years of retail leadership or supervisory experience preferred.
• Strong communication, organizational, and multitasking skills.
• Proficiency with basic computer applications (Microsoft Office, Teams).
• Ability to lead others while also working independently.
• Familiarity with hardware or home improvement retail is a plus.
• Ability to lift up to 50 lbs and stand for extended periods.
• Availability to work a flexible schedule including weekends and evenings.

Responsibilities

• Coach and train team members using E&H’s Customer First Sales Culture.
• Lead by example in providing helpful, solution-based service to every customer.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure promotional signage and seasonal displays are accurate.
• Help customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock-level monitoring.
• Oversee the receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor, stock room, and outdoor areas.
• Participate in store resets and reorganizations.
• Address and resolve customer or employee concerns professionally and promptly.
• Foster a safe and secure store environment and prevent theft/accidents.
• Operate store systems including POS and ACENET with confidence.
• Be flexible and available to work evenings, weekends, and holidays as needed.

Skills

Retail leadership

Communication

Organizational skills

Multitasking

Independent work

Education

High school diploma

Tools

Microsoft Office

Teams

Job description

E&H Ace Hardware in Richmond Heights, OH is hiring a Retail Assistant Store Manager to support daily store operations and drive sales. You will coach staff, manage merchandising, and ensure a smooth, welcoming customer experience on the sales floor.

The role partners with the Store Manager to lead teams, handle inventories, and maintain clean, organized spaces while meeting goals and upholding E&H’s Customer First Sales Culture.