Customer-First Lead Cashier & Front-End Coach

Lowe's Companies, Inc.; Marquette (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

Lowe's Companies, Inc. in Marquette, MI is seeking a Customer Service Associate to deliver friendly, accurate assistance to shoppers. You will greet customers, understand their needs, guide them to products, demonstrate use, and help locate items throughout the store.

Responsibilities include processing transactions at the register, handling returns, answering questions promptly, and supporting front-end team members to ensure a smooth shopping experience.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and

Job description

Lowe's Companies, Inc. in Marquette, MI is seeking a Customer Service Associate to deliver friendly, accurate assistance to shoppers. You will greet customers, understand their needs, guide them to products, demonstrate use, and help locate items throughout the store.

Responsibilities include processing transactions at the register, handling returns, answering questions promptly, and supporting front-end team members to ensure a smooth shopping experience.