Lead Cashier & Front-End Customer Coach

Lowe's Companies, Inc.; Tarentum (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a customer service specialist to deliver SMART service daily through Lowe's policies and programs, ensuring helpful guidance in every customer interaction.

You will seek out customers to understand their needs, assist in locating, demonstrating, selecting, carrying, and loading merchandise, and respond to questions with clear, prompt information while guiding customers to solutions.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and

Job description

Lowe's Companies, Inc. is seeking a customer service specialist to deliver SMART service daily through Lowe's policies and programs, ensuring helpful guidance in every customer interaction.

You will seek out customers to understand their needs, assist in locating, demonstrating, selecting, carrying, and loading merchandise, and respond to questions with clear, prompt information while guiding customers to solutions.