Customer-First IT Help Desk Support Specialist

Eakas-Corporation; Peru (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Eakas-Corporation is seeking an IT Help Desk professional to support end-users at our Peru, IL location. You will resolve technical issues, assist with setup and maintenance of computer systems, and document resolutions in the ticketing system.

The role requires strong problem-solving and customer-focused service. Ideal candidates have proven IT help desk experience, knowledge of Windows and/or Mac operating systems, and the ability to work independently or as part of a team while maintaining

Qualifications

• Proven experience in an IT Help Desk or similar technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with Windows and/or Mac operating systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to quality service.

Responsibilities

• Respond to and resolve IT help desk requests via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Assist users with setup, configuration, and maintenance of computer systems and peripherals.
• Document issues and resolutions in the ticketing system.
• Escalate complex problems to higher-level IT staff as needed.
• Maintain knowledge base articles and user guides.
• Ensure timely communication with users regarding the status of their requests.

Skills

IT help desk experience

Technical knowledge

Windows/Mac OS

Problem solving

Communication skills

Team player

Tools

Ticketing system

Job description

Eakas-Corporation is seeking an IT Help Desk professional to support end-users at our Peru, IL location. You will resolve technical issues, assist with setup and maintenance of computer systems, and document resolutions in the ticketing system.

The role requires strong problem-solving and customer-focused service. Ideal candidates have proven IT help desk experience, knowledge of Windows and/or Mac operating systems, and the ability to work independently or as part of a team while maintaining