Account Representative - State Farm Agent Team Member

Mike Shelton - State Farm Agent; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Mike Shelton - State Farm Agent in Louisville, KY is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of State Farm products.

You will develop leads, schedule appointments, and identify customer needs while delivering prompt, friendly service and supporting billing, policy changes, and claims inquiries. Join a close-knit team focused on growth, work-life balance, and community engagement.

Qualifications

• Experience in sales (outside/inside sales, retail, or telemarketing)
• Experience in managing customer relationships
• Interest in marketing products and services based on customer needs
• Excellent written, verbal, and listening communication skills
• Dedicated to customer service
• Ability to anticipate customer needs
• Ability to relate to customers effectively

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about product availability, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.]
• CoT_job_summary_short":"COMPANY NAME: Mike Shelton - State Farm Agent\nKEY POINTS: Sales-focused role, customer relationship growth, flexible advancement opportunities","job_summary_short":"<p>Mike Shelton - State Farm Agent in Louisville, KY is seeking an Account Representative to drive sales and build strong customer relationships. The role involves prospecting, scheduling, identifying needs, and marketing State Farm products and services to meet client requirements.</p><p>Responsibilities include establishing relationships, following up with customers, and delivering prompt, friendly service while handling inquiries about products, coverage changes, transfers, claims, and billing. The position emphasizes a team-oriented, growth-focused culture in a local agency.</p>"
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• salary_estimation_cot":"Account Representative in Louisville, KY with sales & customer-service focus: market rate around $45k–$60k annual gross.","estimated_low":45000,
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Skills

Sales experience

Customer relationship management

Marketing interest

Communication skills

Customer service orientation

Needs anticipation

Customer engagement

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1996 and currently lead a close-knit team of three. I graduated from Georgetown College, played football, worked in construction materials sales, and then joined State Farm as an adjuster before opening my own agency. I'm a lifelong Louisville resident, the proud father of five, a former middle school football coach, and enjoy golfing whenever I get the chance.

Serving our community has always been important to me. I'm active in my church, have coached youth sports and community teams, and enjoy building lasting relationships with the individuals and families we serve.

Our agency offers health benefits, a Simple IRA, professional development and growth opportunities, and a strong commitment to work-life balance. We believe in investing in our team and helping each person build a rewarding, long-term career.

Our culture is supportive, community-focused, and built around teamwork. I'm looking for a self-starter who is personable, committed, and enjoys building relationships with customers. If you're community-minded and excited to grow with a close-knit team, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Mike Shelton - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.