Customer-First Grocery Experience Specialist

Kroger Family of Companies; Soldotna (AK); On-site; USD 19,000 - 30,000; Full time

Job summary

Kroger Family of Companies in Soldotna, AK is seeking a customer service-oriented associate to support department operations and provide exceptional service. The role emphasizes answering questions, maintaining product knowledge, and ensuring safe, clean store conditions.

The position requires the ability to manage high-paced, sometimes stressful environments, with a focus on accuracy, helpfulness, and teamwork to meet sales and customer satisfaction goals.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Know products well and suggest items to customers.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials.
• Provide customers with fresh products ordered.
• Recommend items to ensure customers get what they want.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and maintain current ads.
• Adhere to food safety regulations and maintain proper temperatures.
• Reinforce safety programs and report unsafe conditions.
• Notify management of accidents and safety risks.
• Assist with routine maintenance and repairs.
• Support interactions with minors or individuals with special needs as needed.

Skills

Stress management

Communication skills

Basic math

Job description

Kroger Family of Companies in Soldotna, AK is seeking a customer service-oriented associate to support department operations and provide exceptional service. The role emphasizes answering questions, maintaining product knowledge, and ensuring safe, clean store conditions.

The position requires the ability to manage high-paced, sometimes stressful environments, with a focus on accuracy, helpfulness, and teamwork to meet sales and customer satisfaction goals.