Grocery Department Lead: Exceptional Customer Experience

Kroger; Fairbanks (AK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Alaska is seeking a grocery department team member to deliver exceptional customer service and maintain a safe, clean store environment. You will support day-to-day grocery operations, assist in directing department activities, and help meet sales and quality standards.

The role requires effective communication, basic math skills, and the ability to handle a fast-paced environment. Prior grocery or retail experience is a plus, and opportunities for growth are available.

Qualifications

• Effective communication is essential for customer service and teamwork.
• Basic math skills are required for transactions and price checks.
• Ability to handle stressful situations in a fast-paced retail environment.
• Must be able to meet the physical demands of the role (standing for long periods, lifting).
• Candidates must be 18 years or older.

Responsibilities

• Adhere to all local, state and federal laws and company guidelines.
• Create a welcoming environment by answering questions about products and department.
• Know products in the department and suggest alternatives or additions to customers.
• Inform customers of grocery specials and promotions.
• Understand store layout and locate items efficiently.
• Implement the department's promotional plan and stay updated on ads.
• Monitor expenses and inventory conditions to control costs and discrepancies.
• Ensure safety procedures are followed and report risks or incidents.

Skills

Effective communication

Basic math

Handling stress

Physical demands

18+ years old

Education

High school diploma or equivalent

Job description

Kroger in Alaska is seeking a grocery department team member to deliver exceptional customer service and maintain a safe, clean store environment. You will support day-to-day grocery operations, assist in directing department activities, and help meet sales and quality standards.

The role requires effective communication, basic math skills, and the ability to handle a fast-paced environment. Prior grocery or retail experience is a plus, and opportunities for growth are available.