Customer-First Grocery Clerk

The Kroger Co.; Christiansburg (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

The Kroger Co. is hiring a store associate to deliver exceptional customer service and maintain a safe, clean shopping environment.

You will assist customers with product questions, maintain stock, and support department goals while upholding Kroger's core values of respect, integrity, and safety. Responsibilities include knowledge of department products, suggesting items to customers, ensuring freshness, and following food safety regulations.

Qualifications

• Minimum: Ability to handle stressful situations.
• Minimum: Knowledge of basic math (counting, addition, subtraction).
• Minimum: Effective communication skills.
• Desired: Any retail experience.
• Desired: Second language ability (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Recommend grocery items and inform customers of specials.
• Check product quality, freshness, and sell-by dates.
• Label, stock and inventory department merchandise; provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions (present, future, seasonal).
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures and temperature logs in cases and coolers.
• Reinforce safety programs; identify unsafe conditions and notify management.
• Inspect equipment and report needed repairs.
• Notify management of accidents.
• Report safety risks and illegal activity such as theft or fraud.
• Perform essential job functions with or without accommodation.

Skills

Stress management

Math skills

Communication

Retail experience

Second language

Job description

The Kroger Co. is hiring a store associate to deliver exceptional customer service and maintain a safe, clean shopping environment.

You will assist customers with product questions, maintain stock, and support department goals while upholding Kroger's core values of respect, integrity, and safety. Responsibilities include knowledge of department products, suggesting items to customers, ensuring freshness, and following food safety regulations.