Customer-First Grocery Associate

The Kroger Co.; Katy (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring for a department associate to create an outstanding customer experience and maintain a safe, clean store environment.

You will assist the department manager in achieving sales goals, ensure QA standards are met, and promote the Customer 1st strategy with a team that values respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include answering product questions, promoting items, maintaining stock, ensuring freshness, and following safety

Qualifications

• Ability to handle stressful situations.
• Effective communication skills with customers and team.
• Basic math skills for transactions and counting.

Responsibilities

• Promote trust and respect among associates and customers.
• Answer questions about products and services within the department and store.
• Maintain knowledge of products and make recommendations.
• Offer product samples to help customers discover items.
• Inform customers of specials and promotions.
• Provide customers with fresh products and accurate orders.
• Recommend items to meet customer needs and preferences.
• Check product quality and review sell-by dates.
• Label, stock, and inventory department merchandise.
• Report discrepancies in ordering or shipping to management.
• Exhibit a positive attitude and adapt to ads and promotions.
• Adhere to food safety regulations and maintain temperature logs.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and notify for repairs as needed.
• Notify management of accidents or safety issues.
• Report safety risks or illegal activity to management.
• Work cooperatively in fast-paced, sometimes stressful environments.
• Manage conflicts in a calm, cooperative manner.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek help to resolve issues.
• Provide support to customers of diverse ages and needs.
• Perform essential functions of the role with or without accommodation.

Skills

Handle stressful situations

Effective communication

Basic math skills

Job description

The Kroger Co. is hiring for a department associate to create an outstanding customer experience and maintain a safe, clean store environment.

You will assist the department manager in achieving sales goals, ensure QA standards are met, and promote the Customer 1st strategy with a team that values respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include answering product questions, promoting items, maintaining stock, ensuring freshness, and following safety