Customer-First Grocery Associate

Kroger; Hillsdale (MI); On-site; USD 25,000 - 40,000; Full time

Job summary

Kroger in Hillsdale, MI is seeking a retail associate to deliver outstanding customer service, maintain a safe, clean environment, and support department goals. You will assist customers, answer questions, and help ensure product quality and freshness, while upholding Kroger’s Customer 1st values.

Responsibilities include answering customer queries, stocking shelves, monitoring dates, and following food safety guidelines.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products and respond to questions, making suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Job description

Kroger in Hillsdale, MI is seeking a retail associate to deliver outstanding customer service, maintain a safe, clean environment, and support department goals. You will assist customers, answer questions, and help ensure product quality and freshness, while upholding Kroger’s Customer 1st values.

Responsibilities include answering customer queries, stocking shelves, monitoring dates, and following food safety guidelines.