Grocery Customer Experience Associate

Kroger; Ann Arbor (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Ann Arbor, MI is seeking a customer-focused team member to deliver outstanding service and maintain a safe, clean department. You will assist the department manager in meeting sales goals, answer product questions, and help customers find items while upholding company values.

Responsibilities include advising customers, stocking, labeling, and ensuring product freshness, as well as following safety rules and reporting issues promptly.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions.
• Gain knowledge of products and respond to questions with product suggestions.
• Offer product samples to help customers discover items.
• Inform customers of specials and ensure fresh products.
• Recommend items to meet customer needs and check sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Adhere to food safety regulations and maintain temperature logs.
• Follow safety procedures and notify management of unsafe conditions.
• Provide support to customers such as minors or customers with special needs.

Skills

Stress management

Communication skills

Basic math

Retail experience

Job description

Kroger in Ann Arbor, MI is seeking a customer-focused team member to deliver outstanding service and maintain a safe, clean department. You will assist the department manager in meeting sales goals, answer product questions, and help customers find items while upholding company values.

Responsibilities include advising customers, stocking, labeling, and ensuring product freshness, as well as following safety rules and reporting issues promptly.