Customer-Centric Grocery Clerk

Kroger-54356a7; Rochester Hills (MI); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Kroger in Rochester Hills, MI is seeking a friendly, customer-focused team member to create an outstanding shopping experience. You will assist the department manager in meeting sales and quality standards, maintain safe, clean environments, and encourage associates to deliver exceptional service while upholding Kroger's core values.

Join a team that prioritizes respect, integrity and safety, with opportunities to grow through hands-on training and customer interaction in a fast-paced retail

Qualifications

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger in Rochester Hills, MI is seeking a friendly, customer-focused team member to create an outstanding shopping experience. You will assist the department manager in meeting sales and quality standards, maintain safe, clean environments, and encourage associates to deliver exceptional service while upholding Kroger's core values.

Join a team that prioritizes respect, integrity and safety, with opportunities to grow through hands-on training and customer interaction in a fast-paced retail