Customer-First Grocery Associate

Kroger Family of Companies; Anchorage (AK); On-site; USD 30,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Anchorage is seeking a Customer Service Associate to deliver outstanding service, keep a safe, clean environment, and support customers with product questions and checkout processes.

You will greet customers, assist with bagging and loading, know products, and follow safety and shrink controls. 16+ and physical readiness are required; teamwork and compliance with policies are essential.

Qualifications

• Must be able to meet the minimum physical demands of the position.
• Must be 16 or older.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with customer requests; retrieving, lifting and locating product.
• Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers.
• Assist in removing customer’s merchandise from bottom of bascart for checkout.
• Follow best practices for bagging items in various types of bags, such as reusable/plastic/paper, while ensuring that contents or items are not damaged.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following all company shrink initiatives including but not limited to: bottom of basket inspections, cart transfers, proper placement of all go-backs.
• Retrieve carts from the parking area using a cart strap, pushing no more than 6 carts at once, and return them to designated areas.
• Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
• Observe scheduled shift operating hours.
• Display a positive, friendly attitude.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Execute, maintain and log a legitimate safety sweeps program by inspecting entire sales floor every half hour.
• Notify management of customer or employee accidents.
• Maintain cleanliness standards on, but not limited to: lobbies, vending machines, restrooms, total sales floor, spills, check stands, carts, hand baskets, and front of building/parking lot.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication skills

Stress management

Basic math skills

Job description

Kroger Family of Companies in Anchorage is seeking a Customer Service Associate to deliver outstanding service, keep a safe, clean environment, and support customers with product questions and checkout processes.

You will greet customers, assist with bagging and loading, know products, and follow safety and shrink controls. 16+ and physical readiness are required; teamwork and compliance with policies are essential.