Grocery Customer Experience Lead

Kroger Family of Companies; Fairbanks (AK); On-site; USD 30,000 - 42,000; Full time

Job summary

Kroger Family of Companies in Fairbanks, AK is seeking a store associate to deliver outstanding customer service and maintain a clean, welcoming shopping environment. You will assist the department manager in achieving sales and ensuring safety and quality standards.

You must be 18+ and able to handle stressful situations. Strong communication and basic math skills are essential, with experience in retail a plus.

Qualifications

• Must be 18 years or older.
• Ability to handle stressful situations with poise.
• Effective communication skills with customers and teammates.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Gain knowledge of department products and respond with informed suggestions.
• Offer product samples to help customers discover items they inquire about.
• Inform customers of grocery specials and promotions.
• Provide customers with fresh products; ensure proper temperatures and accuracy of sell-by dates.
• Label, stock and inventory department merchandise; report discrepancies to the department manager.
• Adhere to food safety regulations and safety procedures.

Skills

Customer service

Communication skills

Ability to handle stressful situations

Basic math

Job description

Kroger Family of Companies in Fairbanks, AK is seeking a store associate to deliver outstanding customer service and maintain a clean, welcoming shopping environment. You will assist the department manager in achieving sales and ensuring safety and quality standards.

You must be 18+ and able to handle stressful situations. Strong communication and basic math skills are essential, with experience in retail a plus.