Customer Experience Lead Clerk

Kroger; Juneau (AK); On-site; USD 29,000 - 34,000; Full time

Job summary

Kroger in Juneau, AK seeks a customer-focused associate to deliver exceptional service, maintain a safe, clean store environment and support daily department operations. You will help customers, answer product questions, and assist with cashier duties while upholding store policies and safety standards.

The role emphasizes welcoming customers, knowledge of products, and effective communication. Candidates should be 18+, possess basic math skills, and be able to handle busy periods.

Qualifications

• Effective communication skills.
• Basic math skills.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Understand and perform cashier functions.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Basic math skills

Stress management

Physical stamina

Age 18+

Education

High school diploma or equivalent

Job description

Kroger in Juneau, AK seeks a customer-focused associate to deliver exceptional service, maintain a safe, clean store environment and support daily department operations. You will help customers, answer product questions, and assist with cashier duties while upholding store policies and safety standards.

The role emphasizes welcoming customers, knowledge of products, and effective communication. Candidates should be 18+, possess basic math skills, and be able to handle busy periods.