Retail Operations Lead - Customer Experience

Kroger; Anchorage (AK); On-site; USD 21,000 - 28,000; Full time

Job summary

Kroger Anchorage is seeking a dedicated retail teammate to deliver outstanding customer service, maintain a safe and clean environment, and support department sales goals. You will assist customers, handle cashier duties, and follow safety and loss prevention policies to ensure a positive shopping experience.

We value clear communication, basic math, and resilience in a fast-paced setting. On-site role with opportunities for growth within our store team.

Qualifications

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Responsibilities

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Understand and perform cashier functions.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Stress management

18+ age

Retail experience

Education

High school diploma or equivalent

Job description

Kroger Anchorage is seeking a dedicated retail teammate to deliver outstanding customer service, maintain a safe and clean environment, and support department sales goals. You will assist customers, handle cashier duties, and follow safety and loss prevention policies to ensure a positive shopping experience.

We value clear communication, basic math, and resilience in a fast-paced setting. On-site role with opportunities for growth within our store team.