Customer-First General Merchandise Lead

Meijer Inc.; Grand Rapids (MI); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. in Grand Rapids, MI, is seeking a motivated team member to support daily store operations and customer service excellence.

You will engage with customers and peers to deliver an outstanding shopping experience, while assisting with daily task assignments and leading by example on service standards. The role emphasizes mentoring teammates, supporting onboarding, and collaborating with leadership to improve store performance and compliance with safety policies.

Qualifications

• Passion for customer service with engagement that conveys approachability to customers and team members.
• Excellent verbal and written communication.
• Ability to mentor and coach others to meet and exceed goals.

Responsibilities

• Engage peers to provide the best possible shopping experience and checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to exceed service and sales goals and complete trainings.
• Support training of new team members and cross-train high-potential talent.
• Assist leadership in department scheduling to boost engagement, service, and store profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide the team on food safety standards and safety compliance.
• Lead ordering, receiving, stocking, pricing, and display where applicable.
• Create an environment that supports Meijer culture, DEI inclusion.

Skills

Customer service

Communication

Leadership

Mentoring

Team coordination

Job description

Meijer Inc. in Grand Rapids, MI, is seeking a motivated team member to support daily store operations and customer service excellence.

You will engage with customers and peers to deliver an outstanding shopping experience, while assisting with daily task assignments and leading by example on service standards. The role emphasizes mentoring teammates, supporting onboarding, and collaborating with leadership to improve store performance and compliance with safety policies.