Customer-First Fulfillment Specialist

Lowe's Companies, Inc.; Troutman (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Lowe's Companies, Inc. in Troutman, NC is seeking a detail-oriented associate to pick, stage, inspect, and fulfill customer orders while keeping staging areas clean and safe.

You will use the Orders App and maintain SIMS compliance, operate powered equipment safely, and partner with leadership to resolve short picks, with a strong customer-service mindset and teamwork. Starting with required safety certifications and training, you will contribute to inventory accuracy and readiness tasks,

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• High school diploma or GED
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer skills

Retail tech familiarity

Safety awareness

Education

High school diploma or GED

Tools

Orders App

SIMS compliance

Powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck)

Job description

Lowe's Companies, Inc. in Troutman, NC is seeking a detail-oriented associate to pick, stage, inspect, and fulfill customer orders while keeping staging areas clean and safe.

You will use the Orders App and maintain SIMS compliance, operate powered equipment safely, and partner with leadership to resolve short picks, with a strong customer-service mindset and teamwork. Starting with required safety certifications and training, you will contribute to inventory accuracy and readiness tasks,