Certified Fulfillment Associate - Fast, Accurate Orders

Lowe's Companies, Inc.; Lancaster (Lancaster County); On-site; USD 18,000 - 23,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a team-focused associate to pick, stage, and fulfill customer orders in a store environment. You will validate orders, answer customer questions, and connect customers with the right associates while maintaining safety and accuracy in staging areas.

You will operate powered equipment certification and use the Orders App and SIMS to support inventory accuracy, audits, and readiness tasks. A strong emphasis on customer service and teamwork is required.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Communication

Teamwork

Safety awareness

Computer usage

Retail technology usage

Education

High school diploma or GED

Tools

Orders App

SIMS

Job description

Lowe's Companies, Inc. is seeking a team-focused associate to pick, stage, and fulfill customer orders in a store environment. You will validate orders, answer customer questions, and connect customers with the right associates while maintaining safety and accuracy in staging areas.

You will operate powered equipment certification and use the Orders App and SIMS to support inventory accuracy, audits, and readiness tasks. A strong emphasis on customer service and teamwork is required.