Customer-First Front-End Specialist

Clark Associates; Reading (Berks County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Restaurant Store at Clark Associates is seeking a Front End Associate to deliver a high level of service at the retail branch. You will handle cashier duties, assist customers at the front of the store, and be the first contact for in-store and phone inquiries.

You will support checkout operations, process returns, memberships, and inquiries while collaborating with branch leadership to align with sales, order fulfillment, merchandising and inventory goals.

Qualifications

• Deliver friendly, efficient front-end customer service.
• Assist with accurate register transactions and memberships.
• Support returns and inquiries while maintaining checkout area.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Skills

Customer service

Cash handling

POS transactions

Job description

The Restaurant Store at Clark Associates is seeking a Front End Associate to deliver a high level of service at the retail branch. You will handle cashier duties, assist customers at the front of the store, and be the first contact for in-store and phone inquiries.

You will support checkout operations, process returns, memberships, and inquiries while collaborating with branch leadership to align with sales, order fulfillment, merchandising and inventory goals.