Customer-First Collections Specialist

TEKsystems; Salt Lake City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Salt Lake City, UT is hiring Collections Representatives for a customer-first, relationship-based role focused on resolving outstanding accounts by phone. This contract-to-hire position emphasizes stable, long-term growth in a supportive team environment.

You will handle inbound calls, build rapport, and offer flexible payment options while navigating internal systems. On-site training and a collaborative culture await.

Qualifications

• Strong customer service and phone communication is preferred.
• Reliable, dependable attendance a must.
• Long-term growth and stability valued by the team.
• Problem-solver with a friendly, career-driven mindset.

Responsibilities

• Talk with customers by phone to resolve outstanding accounts using a relationship-based approach.
• Manage a queue of accounts from regular and larger clients, dispersed as resolved.
• Build rapport through consistent contact and callbacks.
• Multitask across monitors and internal systems during calls.
• Offer flexible payment plan options tailored to what customers can manage.

Skills

Customer service

Phone skills

Problem solving

Reliability

Stability/loyalty

Tools

CRM software

Internal systems

Multitasking across monitors

Job description

TEKsystems in Salt Lake City, UT is hiring Collections Representatives for a customer-first, relationship-based role focused on resolving outstanding accounts by phone. This contract-to-hire position emphasizes stable, long-term growth in a supportive team environment.

You will handle inbound calls, build rapport, and offer flexible payment options while navigating internal systems. On-site training and a collaborative culture await.