Claims Specialist

Brown & Brown, Inc.; Grand Rapids, Northern (MI, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

401(k) Plan

Paid Time Off

Job summary

One80 Intermediaries seeks a Claims Specialist to deliver exceptional customer service to retailers and customers while managing the end-to-end claim process. You will receive calls and emails, review documentation, and coordinate inspections and service actions to facilitate repairs or replacements.

The role requires strong communication, basic math, and computer skills, with a focus on accuracy and timely follow-up.

Qualifications

• Must have completed intake process training or equivalent experience.
• Proven ability to handle calls and maintain professional communication.
• Strong written and verbal communication skills required.
• Team-oriented with resilience to change and new procedures.
• Basic math skills and computer proficiency essential.

Responsibilities

• Provide high-level customer service via phone and email throughout the claim process.
• Review documentation, determine coverage, and authorize actions to support repairs or settlements.
• Monitor claims queues, manage inspections, parts orders, and service authorizations.
• Assist with intake tasks and provide guidance on claims through retailer portals.
• Maintain accuracy and timely responses to retailers, customers, and manufacturers.

Skills

Intake process

Call handling

Communication

Teamwork

Basic math

Computer proficiency

Education

High School Diploma or GED

Tools

MS Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**One80 Intermediaries** is seeking a **Claims Specialist** to join our growing team. As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client. **How You Will Contribute:** * Provide daily inbound and outbound communication coverage (phone, email, etc.)* Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).* Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.* Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.* Receive and review Inspection Packets from customers, determine warranty replacement or denial.* Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.* Understand the basics of the retailer portal and be able to provide guidance on claims.* Process inbound calls from technicians - document updates and provide any follow-up action required.* Supporting/performing Intake Specialist functions when required. **Skills & Experience to be Successful:** * Demonstrated proficiency of Intake process for a minimum of 6 months.* Successful understanding and completion of Existing training.* Ability to execute functions necessary for processing of existing claims.* High School Diploma or General Education Degree (GED).* Computer and keyboard proficiency.* Good oral and written communication skills.* Basic math skills.* Proficiency at call handling and utilizing “soft skill” techniques.* Teamwork Orientation. **About One80:** One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. **Pay Range**$17.00 - $17.00 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.*