Customer-First Cashier & Service Pro

Floor & Decor Holdings Inc.; Leesburg (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Floor & Decor in Leesburg, VA is hiring a Cashier (Customer Service Associate) to be the first and last interaction with customers. You will greet customers, process transactions at the POS, handle returns, and ensure an exceptional shopping experience. Full-Time and Part-Time Positions Available.

This role requires basic math skills, customer service experience, and occasional travel to other stores. The environment is warehouse-adjacent with store hours posted.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Potential travel to other stores for support.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Process customers at checkout using the POS system.
• Process customer refunds and exchanges according to established guidelines.

Skills

Customer service

Math skills

Travel

Tools

POS system

Job description

Floor & Decor in Leesburg, VA is hiring a Cashier (Customer Service Associate) to be the first and last interaction with customers. You will greet customers, process transactions at the POS, handle returns, and ensure an exceptional shopping experience. Full-Time and Part-Time Positions Available.

This role requires basic math skills, customer service experience, and occasional travel to other stores. The environment is warehouse-adjacent with store hours posted.