Customer-First Car Sales Trainee – Paid Training & Growth

CarMax Business Services; White Marsh (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

CarMax is seeking a Sales Consultant Trainee to build genuine relationships with customers and guide them toward the right vehicle. The role includes paid training and mentorship to help you grow into a mentor, manager, or business leader within CarMax.

We value integrity and transparency. No prior experience required, but a passion for learning and a customer-first mindset will help you thrive in a fast-paced retail environment.

Qualifications

• Sales or customer service experience in retail or similar environments preferred.
• Strong listening and communication skills with a customer-focused mindset.
• High level of self-motivation and ability to work independently and as part of a team.
• Comfort with technology for processing transactions and accessing inventory information.
• Ability to adapt in a fast-paced, dynamic environment.
• Commitment to integrity and transparency in every customer interaction.
• Willingness to learn and grow through CarMax-provided training and mentorship.

Responsibilities

• Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory.
• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction and stay informed about CarMax products, services, and promotions to better serve customers.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Sales experience

Customer service

Communication skills

Teamwork

Tech-savvy

Integrity

Job description

CarMax is seeking a Sales Consultant Trainee to build genuine relationships with customers and guide them toward the right vehicle. The role includes paid training and mentorship to help you grow into a mentor, manager, or business leader within CarMax.

We value integrity and transparency. No prior experience required, but a passion for learning and a customer-first mindset will help you thrive in a fast-paced retail environment.