Customer-First Banking Teller

Citigroup Inc.; New York (NY); On-site; USD 42,000 - 52,000; Part time

Job summary

Citigroup Inc. in New York seeks an entry-level Teller to support branch operations, delivering day-to-day client-facing services and processing transactions in coordination with Customer Service.

The role aims to provide high quality customer service and help the branch generate revenue by offering optimal solutions. Responsibilities include serving as the first point of contact, handling cash and vault operations, identifying referral opportunities, educating clients on digital and

Qualifications

• Relevant experience in retail banking or teller roles.
• Proven sales and customer service experience.
• Experience handling cash and money.
• Strong problem-solving and communication skills.
• Ability to work in a team.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly and efficient customer service.
• Perform accurate banking transactions including cash handling and vault operations.
• Identify referral opportunities for Citi products based on client goals.
• Educate clients on digital and self-service options offered by Citi.
• Adhere to bank policies and regulatory procedures to protect client and bank assets.
• Ensure client needs are met and manage client issues, escalating when needed.
• Maintain knowledge of client accounts and products offered.
• Deliver exceptional client experience, measured by defined metrics.

Skills

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citigroup Inc. in New York seeks an entry-level Teller to support branch operations, delivering day-to-day client-facing services and processing transactions in coordination with Customer Service.

The role aims to provide high quality customer service and help the branch generate revenue by offering optimal solutions. Responsibilities include serving as the first point of contact, handling cash and vault operations, identifying referral opportunities, educating clients on digital and