Branch Banking & Customer Advisor

Fidelity Bank; Dunmore (Lackawanna County); On-site; USD 21,000 - 30,000; Full time

Job summary

Fidelity Bank in Dunmore, PA is seeking a customer-oriented Personal Banker to support sales and service at our Dunmore branch. You will engage customers, process transactions, open accounts, and promote digital tools while delivering top-tier service.

The role emphasizes consultative discussions, teamwork, and meeting service and sales goals in a fast-paced branch setting. We offer training and growth opportunities within a community-focused bank.

Qualifications

• Experience delivering exceptional customer service.
• Ability to identify customer needs and recommend products.
• Willingness to learn bank policies and procedures.

Responsibilities

• Provide an engaging customer experience through Fidelity Model Experience and embodying the bank's core values.
• Identify customers' financial needs and recommend suitable products.
• Assist customers with deposits and documentation; perform point-of-sale processing.
• Foster relationships to drive cross-selling and support customer retention and growth.
• Coordinate work across the branch and ensure clear communication with other departments.

Skills

Customer service

Sales

Banking knowledge

Job description

Fidelity Bank in Dunmore, PA is seeking a customer-oriented Personal Banker to support sales and service at our Dunmore branch. You will engage customers, process transactions, open accounts, and promote digital tools while delivering top-tier service.

The role emphasizes consultative discussions, teamwork, and meeting service and sales goals in a fast-paced branch setting. We offer training and growth opportunities within a community-focused bank.