Customer-First Banker with Tech-Savvy Solutions

JPMorgan Chase & Co.; San Leandro (CA); On-site; USD 3,444,000 - 4,199,000; Part time

Job summary

JPMorgan Chase & Co. in San Leandro is seeking an Associate Banker to deliver exceptional client experiences in a busy branch. You will greet clients, process transactions, open accounts, and guide customers to digital tools for convenient banking.

The role emphasizes customer service, regulatory compliance, and teamwork to help clients achieve their financial goals using Chase mobile and online platforms.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Relationship building

Client engagement

Issue resolution

Customer experience

Product knowledge learning

Learn products and procedures

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in San Leandro is seeking an Associate Banker to deliver exceptional client experiences in a busy branch. You will greet clients, process transactions, open accounts, and guide customers to digital tools for convenient banking.

The role emphasizes customer service, regulatory compliance, and teamwork to help clients achieve their financial goals using Chase mobile and online platforms.