Customer-First Auto Service Advisor

Group 1 Automotive, Inc.; Texas; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Great Working Environment with State‑o

Climate Controlled New Facility

Structured Career Path Leading to More

Job summary

Group 1 Honda Kingwood is expanding and seeks an Automotive Service Advisor for our brand-new service center. Represent the Honda brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

The ideal candidate is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required—the Service Manager can train the right candidate with the right attitude, work ethic,

Qualifications

• Proven customer-facing sales experience; automotive background is a plus.
• Proven track record of accountability, teamwork, and initiative.
• Familiarity with CSI scores/customer surveys.
• Valid driver license in the state you will work and a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Comply with all laws and protect customer, company and manufacturer information, as well as customer vehicles and property.

Skills

Customer service

Sales experience

Relationship building

Teamwork

Communication skills

Job description

Group 1 Honda Kingwood is expanding and seeks an Automotive Service Advisor for our brand-new service center. Represent the Honda brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

The ideal candidate is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required—the Service Manager can train the right candidate with the right attitude, work ethic,