Auto Service Advisor: Growth Path & Premium Benefits

Group 1 Automotive; Kingwood (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 Honda Kingwood is expanding its service team and recruiting an Automotive Service Advisor to join our state‑of‑the‑art facility in Kingwood, WV. You will greet customers, gather vehicle information, explain maintenance needs, and help create accurate repair estimates. We value customer service, reliability, and teamwork.

Automotive experience is a plus but not required; training is provided. Excellent communication and a professional appearance are essential, and you’ll work in a

Qualifications

• Proven customer-facing sales experience is required; automotive background is a plus.
• Proven track record of accountability, teamwork, and initiative, with ambition to grow into leadership or management positions.
• Familiarity with CSI scores and customer surveys.
• Valid driver license in the state you will work and a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate completion times of repairs with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow up to drive repeat visits and improve CSI.
• Follow manufacturer warranty guidelines and procedures.
• Comply with all laws, and protect customer, company and manufacturer information.

Skills

Customer-facing sales

Teamwork

CSI familiarity

Excellent customer service

Professional appearance

Background check readiness

Job description

Group 1 Honda Kingwood is expanding its service team and recruiting an Automotive Service Advisor to join our state‑of‑the‑art facility in Kingwood, WV. You will greet customers, gather vehicle information, explain maintenance needs, and help create accurate repair estimates. We value customer service, reliability, and teamwork.

Automotive experience is a plus but not required; training is provided. Excellent communication and a professional appearance are essential, and you’ll work in a