Experienced Service Advisor 3 years minimum experience required

Team Gillman; Tennessee; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health benefits

Company-paid life insurance

Paid vacation and holiday leave

401(k) retirement plan with company matching

Employee discounts

Job summary

Team Gillman is seeking an experienced Automotive Service Advisor in Tennessee. This role requires a minimum of 3 years of experience and a passion for customer service. Responsibilities include greeting customers, managing repair needs, providing accurate repair estimates, and maintaining customer satisfaction. The position offers competitive compensation and comprehensive health benefits, including medical, dental, and 401(k) retirement plan with matching. Join us to create a lasting impact on customer experiences in our family-owned dealership.

Qualifications

• 3+ years of experience in automotive service advising.
• Ability to communicate effectively with both customers and technicians.
• Strong customer relationship-building skills.

Responsibilities

• Greet customers and listen to their needs.
• Translate repair requirements to technicians.
• Provide customers with repair estimates and updates.
• Manage sales of extended warranties.

Skills

Customer service excellence

Communication skills

Repair and maintenance knowledge

Job description

Position

Experienced Automotive Service Advisor with 3+ years minimum experience

Location

Team Gillman Dealership

Role Overview

We are seeking a skilled Service Advisor who excels in customer service and can effectively bridge communication between our customers and service technicians. In this role, you’ll be responsible for greeting customers, scheduling appointments, managing repair needs, and ensuring customers have a seamless experience. If you’re known for your welcoming approach and ability to make customers feel at ease, we encourage you to apply and explore a future with us.

Key Responsibilities

• Welcome customers warmly and listen attentively to their needs.
• Act as a liaison, accurately translating repair and maintenance requirements to technicians.
• Suggest additional services with integrity, focusing on customer value.
• Provide transparent and accurate repair and maintenance estimates.
• Uphold dealership policies related to vehicle care and operation.
• Keep customers updated on repair progress and follow up as needed.
• Handle sales and management of extended warranties.
• Inspect repair quality and verify all work is complete before vehicle return.
• Notify customers promptly when their vehicle is ready.
• Clearly explain repairs and associated costs to customers.
• Address minor customer concerns and complaints tactfully.
• Inform the Service Manager of any issues or potential issues.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Compensation

• Competitive, based on experience, with rates commensurate with those at Fortune 500 companies.

Benefits

• Comprehensive health benefits (medical, dental, and vision).
• Company‑paid life insurance.
• Paid vacation and holiday leave.
• 401(k) retirement plan with company matching.
• Employee discounts.
• Drug‑free work environment.
• Equal Opportunity Employer.

About Team Gillman

Founded in 1938, Team Gillman has been a family‑owned and operated group of automobile dealerships with a longstanding commitment to customer service and satisfaction. Starting with Frank Gillman’s first dealership in downtown Houston, the business grew under his son Ramsay Gillman and continues today with Chris Gillman. With locations across Houston, Rosenberg, and Clear Lake representing Acura, Honda, Subaru, and Mazda, Chevrolet and Volkswagen Team Gillman remains dedicated to its original principle: excellence in customer service.

Join us to build a career where your people skills and passion for service can truly make a difference!