Customer-First Associate Account Manager

Compunet,-Inc.; Boise (ID); Hybrid; USD 42,000 - 65,000; Full time

Job summary

CompuNet, Inc. in Boise, Idaho is seeking an Associate Account Manager to join our Safe & Smart Workplace (SSW) team. This in‑office role requires regular onsite presence with limited remote opportunities.

You will coordinate quotes, process orders, track deliveries, and maintain accurate records to ensure a seamless sales lifecycle. Ideal candidates have 1–3 years in customer service or sales support and possess strong communication, organization, and problem‑solving skills.

Qualifications

• Associate degree, bachelor’s degree, or equivalent combination of education and work experience.
• 1–3 years of experience in customer service, sales support, inside sales, account management, business operations, or related field.
• Familiarity with quoting, order processing, procurement, or customer account support activities.
• Experience working with CRM systems, ERP systems, or sales operations tools.
• Experience supporting multiple stakeholders in a fast-paced environment.

Responsibilities

• Support Account Managers in preparing customer quotes, proposals, and supporting documentation.
• Help manage opportunities throughout the sales process, ensuring timely follow‑up and accurate communication with customers and partners.
• Serve as a key point of coordination between customers, Account Managers, Solution Engineer, manufacturers, distributors, and internal operations teams.
• Assist in maintaining customer account information, opportunity records, and sales activity within CompuNet business systems.
• Deliver responsive and professional communication to customers while reinforcing CompuNet's commitment to exceptional service.
• Help identify and address customer concerns, escalating issues as appropriate to ensure a positive customer experience.
• Build trusted relationships with customers and partners through proactive communication and attention to detail.
• Process customer orders accurately and efficiently through distributor and manufacturer channels.
• Track order status, shipments, backorders, and delivery timelines to provide timely updates to sales teams and customers.
• Coordinate with vendors and distribution partners to ensure products are ordered correctly and at approved pricing.
• Assist with Return Material Authorization (RMA) requests and customer issue resolution.
• Support sales and operational teams by helping maintain accurate documentation and transaction records.
• Collaborate with finance, procurement, operations, and logistics teams to facilitate smooth order processing and fulfillment.
• Develop working relationships with key manufacturer and distribution partners.
• Assist with obtaining pricing, product availability, lead times, and program information.
• Support the management of vendor promotions, special pricing opportunities, and registration requests.
• Maintain awareness of partner programs and resources that can benefit customers and sales teams.

Skills

Customer service mindset

CRM usage

Communication skills

Organizational skills

Time management

Problem solving

Team collaboration

Attention to detail

Education

Associate degree

Bachelor’s degree or equivalent

Tools

CRM systems

ERP systems

Microsoft Office

Job description

CompuNet, Inc. in Boise, Idaho is seeking an Associate Account Manager to join our Safe & Smart Workplace (SSW) team. This in‑office role requires regular onsite presence with limited remote opportunities.

You will coordinate quotes, process orders, track deliveries, and maintain accurate records to ensure a seamless sales lifecycle. Ideal candidates have 1–3 years in customer service or sales support and possess strong communication, organization, and problem‑solving skills.