Customer Finance & Retention Specialist

Inchcape Motors Finland Oy; Northern (KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

PTO

Health Insurance

Retirement Plan

Employee Discount

Fuel Discount

Leave Benefits

Training & Development

Job summary

Inchcape is seeking a Customer Finance & Retention Specialist to join our sales team. The role focuses on handling inquiries about credit applications, financing options, and vehicle purchases, while supporting appointments and revenue-driving initiatives.

You will work closely with Sales Consultants and Aftersales to ensure a seamless customer experience and accurate CRM data. Ideal candidates have 1–2 years in call center or customer service and experience in consumer lending, with strong

Qualifications

• 1-2 years of call center, sales, or customer service experience preferred.
• 1-2 years of consumer lending, finance, or loan underwriting experience required.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Comfortable making outbound calls and managing multiple interactions daily.
• Proficient with CRM systems, Microsoft Office, and web-based applications.
• Organized, detail-oriented, and goal-driven.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries related to credit applications, financing options, and vehicle purchases
• Assist customers with completing online credit and pre-qualification applications while providing exceptional customer service
• Generate and confirm sales appointments through proactive follow-up, marketing campaigns, and lead management activities
• Conduct outbound campaigns for equity mining, refinancing opportunities, and vehicle upgrade programs
• Maintain accurate customer information, appointment records, and communication history within CRM and dealership systems
• Collaborate with Sales Consultants and Aftersales teams to ensure a seamless customer experience throughout the buying journey
• Monitor leads, follow up consistently, provide reporting to management, and support achievement of departmental performance goals

Skills

Call center experience

Customer service

CRM proficiency

Communication skills

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Atkins Kroll is looking for a customer-focused and results-driven Customer Finance & Retention Specialist to join our Sales team. In this role, you will be responsible for handling inbound and outbound customer communications, assisting customers with credit applications and financing inquiries, scheduling appointments, and supporting sales and aftersales initiatives that drive revenue and customer satisfaction.If you enjoy helping customers, building relationships, and working in a fast-paced sales environment—we’d love to hear from you.

What you'll do

• Handle inbound and outbound calls, emails, and online inquiries related to credit applications, financing options, and vehicle purchases
• Assist customers with completing online credit and pre-qualification applications while providing exceptional customer service
• Generate and confirm sales appointments through proactive follow-up, marketing campaigns, and lead management activities
• Conduct outbound campaigns for equity mining, refinancing opportunities, and vehicle upgrade programs
• Maintain accurate customer information, appointment records, and communication history within CRM and dealership systems
• Collaborate with Sales Consultants and Aftersales teams to ensure a seamless customer experience throughout the buying journey
• Monitor leads, follow up consistently, provide reporting to management, and support achievement of departmental performance goals

About you

• High School Diploma or equivalent required
• 1-2 years of call center, sales, or customer service experience preferred
• 1-2 years of consumer lending, finance, or loan underwriting experience required
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Comfortable making outbound calls and managing multiple customer interactions daily
• Proficient with CRM systems, Microsoft Office, and web-based applications
• Organized, detail-oriented, and able to work in a goal-driven environment

What We Offer

• Paid Time Off (PTO) – Available based on eligibility and company policy
• Health and Life Insurance – Access to company-sponsored plans (eligibility applies)
• Retirement Savings Plan – Participation subject to plan terms
• Employee Discount Program – Discounts on company products and services
• Fuel Discount – Access to partner fuel programs
• Additional Leave Benefits – Includes applicable leave types per company policy
• Training & Development – Opportunities to learn and grow within the organization

Opportunity for everyone

Opportunity for everyoneAt Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com