Customer-Facing Project Manager

Hyve Solutions; Fremont (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

FSA

HSA

Mental health care

401K with match

Paid holidays

Tuition reimbursement

Perks at Work

LEAP Program

MyFlexPay

Job summary

Hyve Solutions is seeking a Customer-Facing Project Manager to lead onboarding through delivery of scalable infrastructure projects. You will partner with Sales, Engineering, IT and Operations to translate customer needs into successful outcomes.

You’ll manage discovery, integration, testing, deployment, and stabilization while maintaining strong executive relationships. The role requires 5+ years in customer-facing PM and a passion for operational excellence.

Qualifications

• 5+ years of project management in customer-facing environments.
• Experience managing executive stakeholders.
• Experience with onboarding, implementation, or integration projects.
• Strong communication and problem-solving skills.
• Ability to manage multiple projects in a fast-paced environment.
• Familiarity with Agile, Waterfall, or hybrid delivery approaches.
• PMP or similar certification is a plus.

Responsibilities

• Serve as primary point of contact for customers throughout onboarding and delivery.
• Build relationships and ensure clear communication, alignment, and confidence.
• Lead customer-facing meetings including onboarding, status updates, and executive reviews.
• Proactively manage expectations, risks, and escalations.
• Develop and manage project plans, timelines, and deliverables.
• Coordinate cross-functional teams to ensure on-time delivery.
• Lead discovery sessions to define business, technical, and operational requirements.
• Translate customer requirements into actionable plans.
• Ensure alignment between customer expectations and Hyve’s capabilities.
• Lead go-live readiness and transition to operations.
• Support post-launch stabilization and customer success.
• Capture feedback to improve onboarding processes.

Skills

Project management

Customer relationships

Communication

Multi-project handling

Delivery methodologies

PMP (cert)

Job description

Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow’s digital infrastructure.

Job Description

Job Description:

Customer-Facing Project Manager (Onboarding & Delivery)

Full time

3 days in office 2 days remote

At Hyve Solutions, we partner with some of the world’s leading technology companies to deliver scalable infrastructure and operational excellence. We’re looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery.

In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You’ll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.

What You’ll DoOwnthe CustomerExperience

• Serve as the primary point of contact for customers throughout onboarding and project delivery

• Build trusted relationships and ensure clear communication, alignment, and confidence

• Lead customer-facing meetings including onboarding, status updates, and executive reviews

• Proactively manage expectations, risks, and escalations

Drive Project Delivery

• Develop and manage project plans, timelines, and deliverables aligned to customer and business goals

• Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity

• Coordinate cross-functional teams to ensure on-time, high-quality delivery

TranslateCustomer Needs into Action

• Lead discovery sessions to define business, technical, and operational requirements

• Convert customer requirements into actionable plans and aligned internal execution

• Ensure alignment between customer expectations and Hyve’s capabilities

Ensure Readiness & Execution

• Validate that all key inputs are in place, including data, integrations, and operational readiness

• Identify and resolve gaps that may impact timelines or delivery quality

LeadGovernance & Decision-Making

• Manage risks, issues, and dependencies across projects

• Drive alignment on priorities, trade-offs, and delivery plans

• Ensure customer requirements are clearly defined, validated, and feasible before execution

Support Successful Launch & Stabilization

• Lead go-live readiness and transition to operations

• Support post-launch stabilization and ensure customer success

Improve & Scale

• Capture feedback and lessons learned to improve delivery processes

• Contribute to scalable, repeatable onboarding frameworks

What You Bring

• 5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)

• Experiencemanaging customer relationships, including executive stakeholders

• Experience with onboarding, implementation, or integration projects

• Strong communication, stakeholder management, and problem-solving skills

• Ability to manage multiple projects in a fast-paced environment

• Familiarity with Agile, Waterfall, or hybrid delivery approaches

• PMP or similar certification is a plus

Who You Are

• A customer-first thinker who measures success through customer outcomes

• A strong communicator who bridges business, technical, and operational teams

• Highly organized and execution-focused

• Comfortable working in dynamic environments

• A proactive problem-solver

• Passionate about scalable, repeatable processes

• Willingness to travel domestically and internationally to support project sites may be required as business needs

Compensation: The anticipated base salary range for this position is $100,000-125,000 annually.

Actual compensation will be determined based on experience, skills, qualifications, and business needs.

What’s in it for you

Benefit Insurance

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Mental Health Care

• 401K with match

• Paid Holidays, Vacation & Sick Days

• Tuition Reimbursement

• Perks at Work

• LEAP Program

• MyFlexPay

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.