Customer-Facing Product Engineer, DC Power Systems

Socket.dev; Lorain (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Vertiv is seeking a Product Engineer to serve as the customer-facing technical authority for the Data Center DC Power portfolio. You will translate customer requirements into engineering specs and lead technical activities across Sales, Service, and Account Management.

You will own a dedicated product segment (800V Sidecar, 800V Power Center, In-Rack Shelves). The role requires a BSEE/BSME/Systems Engineering degree and 5–7 years of experience, with travel up to 25% domestically and

Qualifications

• Bachelor’s degree in Electrical Engineering (BSEE), Mechanical Engineering (BSME) or Systems Engineering.
• 5–7 years of relevant experience (2–4 years exceptional candidates acceptable).
• Strong written and verbal communication; ability to convey complex technical information clearly.

Responsibilities

• Gather and translate customer technical requirements into clear inputs for product development.
• Lead technical aspects of RFQ proposals, including schematics, block diagrams and MCAD/ECAD files.
• Provide input to design reviews and ensure alignment with customer needs.
• Create and oversee customer-facing technical documentation (user manuals, guides, submittals, bulletins).
• Deliver product training to internal and external customers (Sales, Service, Manufacturing).
• Provide technical field support for installed products and act as liaison with Engineering.
• Communicate market and customer feedback to drive product development via stage-gate process.
• Collaborate with Product Management on strategy, questions and roadmap input.
• Support trade shows, customer site visits and technical presentations.
• Maintain product configurator BOM structure and NPDI deliverables.

Skills

Customer communication

Technical leadership

Schematics

Block diagrams

Documentation

Training

Customer support

Education

BSEE

BSME

Systems Engineering

Tools

MCAD/ECAD

Job description

Vertiv is seeking a Product Engineer to serve as the customer-facing technical authority for the Data Center DC Power portfolio. You will translate customer requirements into engineering specs and lead technical activities across Sales, Service, and Account Management.

You will own a dedicated product segment (800V Sidecar, 800V Power Center, In-Rack Shelves). The role requires a BSEE/BSME/Systems Engineering degree and 5–7 years of experience, with travel up to 25% domestically and