Customer-Facing Implementation Engineer

Cascade AI; San Francisco (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

You will build reusable tooling and templates to accelerate future implementations, communicating clearly with both technical and non-technical stakeholders. This is a hands-on, build-heavy role centered on delivering customer value.

Qualifications

• Strong engineering fundamentals enabling production integrations.
• Direct customer-facing experience on technical calls.
• Ability to navigate ambiguity and own outcomes.
• Clear communicator who explains technical work to non-technical stakeholders.
• Bias toward shipping and simpler future deployments.

Responsibilities

• Own customer implementations end to end — scoping, integration, configuration, data setup, testing, and launch, and stay accountable for them in production.
• Work directly with each customer's team to understand their systems, constraints, and goals, then translate that into a Cascade deployment.
• Write and ship the code, integrations, and custom configuration required to make each implementation succeed.
• Debug and resolve issues in customer environments, and feed recurring problems back to product and engineering.
• Join late-stage sales calls to present real customer implementations to prospects — walking through what we built, the outcomes, and how it maps to their situation.
• Build reusable tooling, templates, and playbooks so each new implementation is faster than the last.

Skills

End-to-end deployments

Customer-facing communication

Problem solving

Technical storytelling

Ownership

Job description

You will build reusable tooling and templates to accelerate future implementations, communicating clearly with both technical and non-technical stakeholders. This is a hands-on, build-heavy role centered on delivering customer value.