Desktop EUC L1

Iron Systems, Inc; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Support Specialist in Dallas to provide hands-on technical help in a distribution center environment.

You will support Windows and MAC systems, handle mobile devices, and troubleshoot desktops and peripherals such as Zebra printers and scanners. The role requires strong customer-facing skills, proactive thinking, and the ability to work independently while meeting defined standards.

Qualifications

• Experience using an ITSM system.
• Strong working knowledge of Windows operating systems and Office applications.
• MACs support experience is beneficial.
• Familiarity with mobile devices (iOS/Android).
• Experience with desktop and laptop hardware components and replacement.

Skills

Customer-facing

Independent thinking

Relationship building

Organized and prioritizes

Proactive mindset

Education

CompTIA A+/Network+

Microsoft MCP/MCITP/MCSE

Tools

ITSM system

Zebra printers

Handheld scanners

Job description

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Behavioral Skills Required

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required:

• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.
• Working knowledge of Zebra printers and handheld scanners.
• Experience related to working in a distribution center is needed.

Desired Educational Requirements:

• Completion of CompTIA certifications—e.g., A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.