Customer-Facing Alterations Specialist (Hand Sewing) – Full-Time

Sophos Designs; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Group health insurance

PTO

Job summary

Sophos Designs in Chicago is seeking a full-time team member with hands-on customer service and hand sewing. This role involves doing customer fittings, answering phone calls, and arranging appointments by phone and email, while preparing alterations for our sewists.

You will manage the workflow to ensure all ready-to-wear items are completed on time. Hand sewing ability is a must; this is not machine sewing, and no tailoring apprenticeship.

Qualifications

• Must have hand sewing ability.
• Detail oriented with speed and accuracy.
• Experience with fittings and customer interactions is helpful.

Responsibilities

• Do customer fittings.
• Answer phone calls.
• Make appointments via phone and email.
• Prep alterations for sewists.
• Check all ready orders.
• Manage workflow to ensure on-time completion of ready-to-wear items.

Skills

Hand sewing

Customer service

Fittings

Scheduling

Job description

Sophos Designs in Chicago is seeking a full-time team member with hands-on customer service and hand sewing. This role involves doing customer fittings, answering phone calls, and arranging appointments by phone and email, while preparing alterations for our sewists.

You will manage the workflow to ensure all ready-to-wear items are completed on time. Hand sewing ability is a must; this is not machine sewing, and no tailoring apprenticeship.