Customer-Facing AI Tech Program Manager (Hybrid)

Higgsfield; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Equity

Bonus eligible

Comprehensive benefits

401(k) matching

Job summary

Higgsfield AI in San Francisco Bay Area is seeking a Technical Program Manager to bridge customers and our Product and Engineering teams. You will own complex technical inquiries from start to finish—understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution.

You will develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns

Qualifications

• Strong technical fluency and ability to understand complex products, APIs, and workflows.
• Experience in a technical, customer-facing role such as Technical Program Management or similar.
• Strong troubleshooting skills for ambiguous technical issues.
• Ability to communicate with engineers and customers, translating between technical and business contexts.
• Exceptional ownership and follow-through to drive multiple requests to resolution.
• Strong prioritization skills in a high-volume, fast-moving environment.
• Excellent written and verbal communication skills.

Responsibilities

• Own technical customer inquiries and escalations from initial request through resolution.
• Become deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows.
• Investigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution.
• Translate customer questions and business requirements into clear technical problems and actionable next steps.
• Communicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders.
• Partner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through.
• Identify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities.
• Build processes, documentation, and tooling that improve how we manage and resolve technical customer requests as we scale.
• Help customers navigate complex use cases and get the most out of Higgsfield's technology.

Skills

Technical fluency

Customer-facing experience

Troubleshooting

Communication

Ownership

Prioritization

Fast-moving environment

Tools

APIs

Developer tools

Logging

Job description

Higgsfield AI in San Francisco Bay Area is seeking a Technical Program Manager to bridge customers and our Product and Engineering teams. You will own complex technical inquiries from start to finish—understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution.

You will develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns