Technical Program Manager: AI Product & Customer Impact

Doist; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision insurance

401(k) matching

Job summary

Higgsfield AI, based in the San Francisco Bay Area, seeks a Technical Program Manager to bridge customers with our Product and Engineering teams. You will own complex technical inquiries from start to finish, understanding products, APIs, and infrastructure to drive timely resolution.

You will translate business needs into technical problems, coordinate with multiple teams, and help improve product experiences at scale, while communicating clearly with technical and non-technical stakeholders.

Qualifications

• Strong technical fluency and ability to understand complex products, APIs, systems, and workflows.
• Experience in a technical, customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, Developer Support, or a similar function.
• Strong troubleshooting and problem-solving skills, particularly when working through ambiguous or complex technical issues.
• Ability to communicate effectively with both engineers and customers and translate between technical and business contexts.
• Exceptional ownership and follow-through, with the ability to drive multiple requests and workstreams to resolution.
• Strong prioritization skills and comfort operating in a high-volume, fast-moving environment.
• Excellent written and verbal communication skills.

Responsibilities

• Own technical customer inquiries and escalations from initial request through resolution.
• Become deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows.
• Investigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution.
• Translate customer questions and business requirements into clear technical problems and actionable next steps.
• Communicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders.
• Partner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through.
• Identify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities.
• Build processes, documentation, and tooling that improve how we manage and resolve technical customer requests as we scale.
• Help customers navigate complex use cases and get the most out of Higgsfield's technology.

Skills

Technical Program Management

Customer-facing role

Troubleshooting

Communication skills

Ownership & follow-through

Tools

APIs

Technical documentation

Job description

Higgsfield AI, based in the San Francisco Bay Area, seeks a Technical Program Manager to bridge customers with our Product and Engineering teams. You will own complex technical inquiries from start to finish, understanding products, APIs, and infrastructure to drive timely resolution.

You will translate business needs into technical problems, coordinate with multiple teams, and help improve product experiences at scale, while communicating clearly with technical and non-technical stakeholders.