Customer-Facing AI Integration Engineer

Exa; New York (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Premium healthcare

Fertility benefits

Wellness stipend

Job summary

Exa is hiring Forward Deployed Engineers to embed with customers, own the technical plan, and drive production integration of Exa's API. You’ll work at the intersection of product, engineering, and customer success, measured on adoption, consumption, retention, and expansion.

You’ll cover accounts across the East region from our NYC office. This is an engineering role focused on customer outcomes, not pure support, with opportunities to influence product and architecture.

Qualifications

• Several years of programming experience.
• Experience working inside real codebases and production systems, ideally with search, retrieval, LLMs, or data pipelines.
• Track record of high performance in demanding environments.
• Comfort owning customer relationships over the long term and holding your own in high-stakes technical conversations.
• An analytical mindset: you can read usage data, spot trends, and turn them into a plan.
• High tolerance for context-switching, ambiguity, and sustained intensity.
• Willingness to travel as needed for customer engagements.

Responsibilities

• Onboard new customers and take them from signed contract to production integration, owning the technical plan, milestones, and time-to-value.
• Drive consumption and adoption by finding new use cases, teams, and workloads inside each account and helping customers build them.
• Make Exa sticky by architecting integrations that are deeply embedded in customers' products, agents, and pipelines.
• Anticipate churn and contraction risk by monitoring usage data, quality signals, and customer interactions, then acting on issues before they become escalations.
• Identify and drive expansion with Account Executives, from usage growth to new products and commit upgrades.
• Debug and resolve technical issues across the full stack, from API behavior and retrieval quality to the customer's application code.
• Partner with Support to triage, escalate, and resolve customer issues, acting as the technical point of contact on escalations.
• Serve as a technical specialist in presales when Solutions Architects need deeper expertise on complex evaluations, custom architectures, or strategic accounts.
• Turn customer feedback into product improvements, spotting patterns across accounts and shipping fixes yourself when possible.
• Run technical reviews with customer CTOs, engineering leads, and PMs to align on roadmap, performance, and what's next.

Skills

Programming

Codebase experience

Production systems

Search/LLMs

Data pipelines

Analytical mindset

Customer relationships

Adaptability

Travel willingness

High performance

Job description

Exa is hiring Forward Deployed Engineers to embed with customers, own the technical plan, and drive production integration of Exa's API. You’ll work at the intersection of product, engineering, and customer success, measured on adoption, consumption, retention, and expansion.

You’ll cover accounts across the East region from our NYC office. This is an engineering role focused on customer outcomes, not pure support, with opportunities to influence product and architecture.