Customer-Facing AI Engineer: Bespoke Post-Launch Optimizer

Loman, Inc.; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Loman, Inc. in Austin is looking for a Forward Deployed Engineer to be a technical partner embedded in customer operations. You will ensure high post-launch support for Voice AI agents, driving optimization and implementing bespoke solutions to enhance revenue and customer satisfaction.

The ideal candidate will have at least 5 years of software engineering experience and a strong understanding of AI technologies. This role is critical in maintaining top-tier customer relationships and driving innovative solutions in a fast-paced environment.

Qualifications

• 5 years minimum as a software engineer with customer-facing or solutions-engineering experience.
• Hands-on experience with LLM / AI agent systems and prompt engineering.
• Strong written and verbal communication skills.

Responsibilities

• Optimize post-launch performance of customer’s agents.
• Build custom solutions for unresolved customer pain points.
• Support technical onboarding and integration.

Skills

Production debugging

Customer-facing experience

Prompt engineering

Communication skills

Organization

Tools

Langfuse

APIs

Twilio Voice

Job description

Loman, Inc. in Austin is looking for a Forward Deployed Engineer to be a technical partner embedded in customer operations. You will ensure high post-launch support for Voice AI agents, driving optimization and implementing bespoke solutions to enhance revenue and customer satisfaction.

The ideal candidate will have at least 5 years of software engineering experience and a strong understanding of AI technologies. This role is critical in maintaining top-tier customer relationships and driving innovative solutions in a fast-paced environment.