AI Deployment PM: Drive Enterprise CX Wins

Delight; San Mateo (CA); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

20 days PTO + holidays

Be Your Best Self $3,500 annual

Parental leave

401(k) from day one

Job summary

Delight.ai is seeking a Forward Deployed Product Manager in the San Mateo area. You’ll own pilot-to-production deployments of Delight.ai’s AI Agent platform, working directly with customers to deploy, iterate, and prove value, then translating learnings into product direction back home.

You’ll split time between customer sessions and engineering reviews, shaping deployment playbooks and measurable business outcomes. Travel and on-site collaboration are core to the role.

Qualifications

• 2 to 4 years in a PM or product-facing role, with strategy consulting background as a strong plus.
• A CS degree or technical equivalent. You understand how software is built even if you're not writing it day-to-day.
• Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems. You've used them to do real work, not just to experiment.
• Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice

Responsibilities

• Embed with enterprise customers to map their CX workflows, then design and deploy AI agents that deliver measurable business outcomes.
• Run the full deployment lifecycle from scoping and configuration through testing, go-live, and post-launch iteration.
• Surface field insights and translate them into crisp, prioritized feedback for product and engineering teams.
• Build and refine internal playbooks and tooling that make future deployments faster and more reliable.
• Act as the connective tissue between customer success, engineering, and product.
• Identify patterns across deployments that point to product gaps or opportunities and advocate for them with data and customer evidence.
• Co-own deployment outcomes with customers and ensure value is realized

Skills

Product management

Customer-facing

Travel willingness

AI tooling familiarity

Education

CS degree or technical equivalent

Tools

Agent frameworks

LLM pipelines

AI tools

Job description

Delight.ai is seeking a Forward Deployed Product Manager in the San Mateo area. You’ll own pilot-to-production deployments of Delight.ai’s AI Agent platform, working directly with customers to deploy, iterate, and prove value, then translating learnings into product direction back home.

You’ll split time between customer sessions and engineering reviews, shaping deployment playbooks and measurable business outcomes. Travel and on-site collaboration are core to the role.