Customer Experience & Wash Operations Specialist

Whistle Express Car Wash; Southport (NC); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Whistle Express Car Wash is seeking a hands-on Team Member in North Carolina to deliver exceptional customer service and ensure high-quality wash operations. You will guide vehicles into the wash tunnel, support membership activities, and uphold cleanliness and safety standards for a top-tier experience.

Key duties include welcoming customers, assisting with sign-ups and account changes, maintaining wash and convenience stations, and performing opening/closing tasks.

Qualifications

• No experience required; 60‑day structured certification program provided.

Responsabilités

• Welcome Station and Sales: provide excellent customer service, support sales and membership growth, assist with member sign-ups and account management, follow pricing and discount policies.
• Wash Station Service: follow safety procedures, keep wash area clean and organized, assist with vehicle prep and identify preexisting conditions, operate wash equipment safely and efficiently, communicate operational issues to the team.
• Convenience Station: engage with customers to ensure a positive experience and encourage Google reviews, manage member accounts including cancellations and plan changes, stock and organize detail centers, maintain cleanliness of work areas, vacuum stations and related facilities, perform general site upkeep to ensure safety.
• General Duties: maintain professional conduct and uniforms, perform opening/closing duties, clean and maintain the tunnel, prepare towels and materials for daily operations.

Description du poste

Whistle Express Car Wash is seeking a hands-on Team Member in North Carolina to deliver exceptional customer service and ensure high-quality wash operations. You will guide vehicles into the wash tunnel, support membership activities, and uphold cleanliness and safety standards for a top-tier experience.

Key duties include welcoming customers, assisting with sign-ups and account changes, maintaining wash and convenience stations, and performing opening/closing tasks.