Car Wash Guest Experience Specialist

Whistle Express Car Wash; Melbourne (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Whistle Express Car Wash is hiring a Team Member to deliver exceptional customer service and ensure efficient wash operations. You will guide vehicles into the wash tunnel, support membership activities, and maintain cleanliness and safety to provide a top-tier experience.

No prior experience is required; a 60-day certification program will prepare you for day one. The role involves outdoor work, physical activity, and a focus on safety and customer satisfaction across wash and CX tasks.

Qualifications

• Customer service mindset with a friendly attitude.
• Willingness to work outdoors in varying weather.
• No prior experience required; completion of a short certification program.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean wash area.
• Assist with vehicle preparation and identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers to encourage Google reviews.
• Manage member accounts, including cancellations and plan changes.
• Stock and organize detail centers to maintain inventory accuracy.
• Empty trash cans and maintain clean work areas.
• Maintain vacuum stations and general site upkeep.

Skills

Customer service

Team player

Physical stamina

Willingness to learn

Education

60-day certification program

Job description

Whistle Express Car Wash is hiring a Team Member to deliver exceptional customer service and ensure efficient wash operations. You will guide vehicles into the wash tunnel, support membership activities, and maintain cleanliness and safety to provide a top-tier experience.

No prior experience is required; a 60-day certification program will prepare you for day one. The role involves outdoor work, physical activity, and a focus on safety and customer satisfaction across wash and CX tasks.